AimHappy Lite

See a dashboard view of your customer happiness:

  • Check the most recently updated tickets and unanswered tickets
  • View the sentiment of the latest tickets to hit your helpdesk
  • Highlight the sentiment of unanswered tickets hanging around
  • More features unlocked in the full AimHappy Zendesk app

Ticket Analysis

AimHappy Lite

Observe the happiness of your customers over time with our ticket analysis:

  • Emoticon shows the happiness of the ticket’s latest customer comment
  • Sentiment graph shows the ticket’s happiness evolution over time
  • Additional ticket detail summarised in one handy place

TV Mode


The paid AimHappy product will come with a TV mode, which will offer a focused dashboard to offer highlights on your helpdesk such as:

  • A quick summary of how happy your customers are today
  • A simple snapshot of the latest ticket statistics
  • Whether happiness has risen or dropped since yesterday
  • A unified view of new, unanswered, reopened and solved tickets
  • A useful bar chart showing the rolling sentiment average

Management Dashboard


The paid AimHappy dashboard will include all the features in AimHappy Lite, plus:

  • Break down the happiness of your active tickets
  • View Weekly Progress with a rolling sentiment average chart
  • Isolate urgent unanswered tickets with our Top Priority feature
  • Highlight Top Agents based on how many customers they make happier (admin only)

Bespoke Automation

AimHappy Pro

We can fine-tune a custom solution for your business

If you would like a custom solution to analyse your helpdesk tickets, we’d be keen to speak to you.

We can tailor a solution for you that can:

  • Automate customer ticket replies using machine learning
  • Manage the ticket workflow based on sentiment, content and more 
  • Allow you to customise the content of your replies 
  • Integrate with other third-party tools such as customer relationship management (CRM) systems