AimHappy Lite and AimHappy Features

See a dashboard view of your customer happiness:

• Check the most recently updated tickets and unanswered tickets
• View the sentiment of the latest tickets to hit your helpdesk
• Highlight the sentiment of unanswered tickets hanging around
• More features unlocked in the full AimHappy Zendesk app

Observe the happiness of your customers over time with our ticket analysis:

• Emoticon shows the happiness of the ticket’s latest customer comment
• Sentiment graph shows the ticket’s happiness evolution over time
• Additional ticket detail summarised in one handy place

The paid AimHappy product will come with a TV mode, which will offer a focused dashboard to offer highlights on your helpdesk such as:

• A quick summary of how happy your customers are today
• A simple snapshot of the latest ticket statistics
• Whether happiness has risen or dropped since yesterday
• A unified view of new, unanswered, reopened and solved tickets
• A useful bar chart showing the rolling sentiment average

The paid AimHappy dashboard will include all the features in AimHappy Lite, plus:

• Break down the happiness of your active tickets
• View Weekly Progress with a rolling sentiment average chart
• Isolate urgent unanswered tickets with our Top Priority feature
• Highlight Top Agents based on how many customers they make happier (admin only)

We can fine-tune a custom solution for your business

If you would like a custom solution to analyse your helpdesk tickets, we’d be keen to speak to you.

We can tailor a solution for you that can:

• Automate customer ticket replies using machine learning
• Manage the ticket workflow based on sentiment, content and more 
• Allow you to customise the content of your replies 
• Integrate with other third-party tools such as customer relationship management (CRM) systems